JOB DUTIES AND RESPONSIBILITIES

• Responsible for ensuring Therapeutic Community (TC) program compliance through regular facility checks and monitoring the environment.  Must always remain visible to the community.
• Maintain ongoing communication with the resident structure to determine the overall environment of the community, identify problems and possible solutions, and help coordinate the smooth transition of scheduled activities.
• Provide transportation to residents for scheduled and prior-approved purposes including medical appointments, employment activities, and more by driving Phoenix House vehicles as directed.
• Oversee morning meeting and evening wrap-up, and review meeting content in advance.  Conduct or assist to conduct encounter groups, seminars and workshops as directed.
• Perform opening and closing facility runs Fob, and random runs throughout the day and ensure that the facility is secure.
• Oversee and monitor house and dorm, inspecting for adherence to exacting cleanliness, order, and safety specifications, and oversee extracurricular activities.
• Hold residents accountable for inappropriate or negative behaviors and utilize effective confrontation techniques. 
• Provide thorough written communication through documentation of daily activities. (I.E.) Daily vehicle inspections, daily client transportation forms, etc.
• Ensure debriefing with staff at the beginning and end of each shift with the oncoming staff.
• Immediately communicate with direct supervisor or on-duty facility leadership on incidents involving absconders, physical violence, suicidal threats, physical accidents involving staff or residents and extreme negative behavior.
• Perform property and body screens to identify alcohol and drugs, weapons, paraphernalia, or other inappropriate belongings on incoming prospects.
• Perform drug screens as directed.
• Review trip logs.
• Allow access by residents to their medication.
• Ensure adherence to all Phoenix House rules, regulations, policies, and procedures.
• Adhere to quality assurance program goals and objectives. 
• Participate in staff meetings and training exercises as directed.
• Represent Phoenix House in court, interagency meetings, and community affairs as directed.
• Demonstrate proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position within 30 days of employment.
• Other duties as assigned.

Required Key Performance Indicators (KPI):

• Maintain valid driver's license.
• Maintain clean driving record (free of traffic violations).
• Arrive on time to work and scheduled deliveries/transporting 95%.
• Complete 100% of required trainings within specified time frames.
• Medication errors less than .5% per patient days (non-process).
• Concurrent documentation is expectation, and all notes completed same day of service.
• Client satisfaction rating of good and excellent 99% of the time.
• Zero Seclusion and Restraint events.
• 99% accuracy in E.H.R. on entering information.
• Complete Medical Technician Certification within 30 days.
• Successful completion of apprenticeship program within required timeframe and complete exam to become a CBHT.

Required Knowledge, Skills, and Abilities:

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

• Ability to work with a diverse criminal justice population.
• Possess excellent verbal and written communication, interpersonal relationship, and time-management skills.
• Must be computer literate with working knowledge of Microsoft Office with internet capabilities.
• Ability to maintain a good working relationship with all coworkers and the public and to use good judgment in recognizing scope of authority.
•  Ability to establish appropriate boundaries and un-possessive, professional relationships with all clients in treatment, including former clients served.
• Ability to remain calm in stressful situations.
• Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns.  Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team.
• Ability to operate general office equipment in the completion of job responsibilities.

REQUIRED EDUCATION AND EXPERIENCE:  

• High School Diploma or equivalent.
• Experience working in a substance abuse treatment or mental health setting.
• Therapeutic Community experience preferred.

LICENSES/CERTIFICATIONS/CEUs

• Valid Florida driver's license with no more than 4 points required.
• CBHT: Certified Behavioral Heath Technician

(Certifications will be completed within timeframe allotted by the HR Department at time of hire.)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED:  to sit, use arms/hands to reach, manipulate, handle, or feel objects, tools, or controls; written and verbal communication, ability to hear.

OCCASIONALLY REQUIRED: to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

• Exposure to clients infected with Hepatitis B, HIV, TB, or other infectious diseases.
• Business-related travel may be required.

SCHEDULING NEEDS

Weekend and/or holiday shifts may be required.

Phoenix House Florida is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state, or local law.