TITLE:
Counselor (master's degree)
Non-Exempt
INCUMBENT:
CLASS:
SUPERVISES:
PROGRAM: Rome Location
SUPERVISOR: Clinical Manager/Re-Entry Program Manager
SHIFT:
None
Full Time
UPDATE:
JOB DUTIES AND RESPONSIBILITIES
- Maintain a clinical caseload.
December 2025
- Perform mental health screening and biopsychosocial assessments on potential residents
and make judgments on admission or referral out.
- Provide individual, group and family counseling and facilitate special clinical groups as
requested.
- Maintain current, accurate and confidential clinical charts and submit all documentation and
reports in a timely manner.
- Facilitate seminars and workshops as directed.
- Maintain ongoing communication with the resident structure to determine the overall
environment of the community, identify problems and possible solutions, and help
coordinate the smooth transition of scheduled activities.
- Hold residents accountable when necessary for inappropriate or negative behaviors and
utilize effective confrontation techniques and behavior interventions to help improve
behavior.
- Ensure debriefing with staff at the beginning and end of each shift with the oncoming staff
and provide thorough written communication through documentation of daily activities in the
staff communication log.
- Ensure immediate communication with facility leadership on incidents involving absconders,
physical violence, suicidal threats, physical accidents involving staff or residents and extreme
negative behavior.
- Perform property and body screens to identify alcohol and drugs, weapons, paraphernalia, or
other inappropriate belongings on incoming prospects and residents returning from off
property activities.
- Perform drug screens.
- Oversee self-administration of medication by residents.
- Adhere to all Phoenix House rules, regulations, policies, and procedures.
- Ensure program integrity and quality through effective compliance with contracting agency
guidelines.
- Participate in staff meetings and training exercises as directed.
- Represent Phoenix House in court, interagency meetings, and community affairs, as directed.
- Demonstrate proficiency in Phoenix House's electronic health record system (Welligent)
sufficient to fulfill the duties required by this position within 30 days of employment.
- Performs other duties as assigned.
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Mission: We are passionate about healing individuals,
families, and communities challenged by substance use
disorders and related mental health conditions.
Required Key Performance Indicators (KPI):
- Complete targeted direct service hours = 1820 hours per year
- Concurrent documentation is expected and all notes completed on the same day of service
100% of the time.
- Meet Recovery goals through change of level of care within set time frame 90% of the time.
- 100% of events provided will be on the active treatment plan.
- No show rate can exceed 10%.
- 99% accuracy in E.H.R. on entering information.
- 100% of the required training will be completed within specified time frames.
- 100% of form completion.
- AMA rate not to exceed 20%.
- Client Satisfaction rate must be 90% or better.
- Team members will meet category B within 45 days and category A within 90 days.
Required Knowledge, Skills, and Abilities:
To perform this position successfully, you must be able to perform each essential duty and
responsibility satisfactorily. Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential duties and responsibilities. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
- Knowledge of emotional and physical needs of substance abusers.
- Ability to work with diverse criminal justice and non-offender populations.
- Ability to establish appropriate boundaries and possessive, professional relationships with all
clients in treatment, including former clients served.
- Must possess effective clinical counseling skills and be able to write effective treatment
plans, progress notes, discharge summaries, and any other related correspondence.
- Must possess excellent verbal and written communication skills and interpersonal
relationship skills.
- Must possess excellent time-management and organizational skills.
- Ability to maintain a good working relationship with all co-workers and the general public and
to use good judgment in recognizing scope of authority.
- Ability to remain calm in stressful situations.
- Ability to take a teamwork approach to the job by cooperating with others, offering to help
others when needed, and considering larger organization or team goals rather than individual
concerns. This includes the ability to help build a constructive team spirit where team
members are committed to the goals and objectives of the team.
- Must be computer literate with working knowledge of Microsoft Office programs.
- Ability to operate general office equipment in the completion of job responsibilities.
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Mission: We are passionate about healing individuals,
families, and communities challenged by substance use
disorders and related mental health conditions.
REQUIRED EDUCATION AND EXPERIENCE:
- Master's degree in related field
- One-year previous counseling experience in substance abuse treatment or mental
health setting required.
- Previous experience in a Therapeutic Community (TC) setting preferred.
LICENSES/CERTIFICATIONS/CEUs:
Valid Driver's license and clean driving record, with no more than 4 points, required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
REGULARLY REQUIRED: to sit, use arms/hands to reach, manipulate, handle, or feel objects,
tools, or controls; written and verbal communication, ability to hear.
OCCASIONALLY REQUIRED: to stand, walk, stoop, kneel or crouch and lift and/or move up to 10
pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this position. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential duties
and responsibilities.
The work environment is that of a substance abuse treatment milieu which may include:
? Exposure to clients infected with Hepatitis B, HIV, TB, or other infectious diseases.
? Business-related travel may be required.
SCHEDULING NEEDS: Shifts may include nights, weekends, and holidays.
Phoenix House Florida is an Equal Opportunity Employer, and all qualified applicants and team
members will be considered for employment and advancement without regard to race, color,
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Mission: We are passionate about healing individuals,
families, and communities challenged by substance use
disorders and related mental health conditions.
religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital
status, disability, genetic information, military or veteran status or any other characteristic protected
by federal, state, or local law.